FAQ

1. How to Place an Order
Getting your order placed is straightforward—follow these steps:
  • Browse & Select Items: Look through our product catalog to pick what you want.
  • Add to Cart: Click “Add to Cart” for every item you choose.
  • Review Your Cart: Before checkout, visit your cart to verify item details, quantities, and prices.
  • Complete Checkout: Finalize your purchase by clicking “Proceed to Checkout,” filling in your shipping info, selecting a payment method, and submitting payment.
2. Payment Security
Your payments are fully protected—we use two key safeguards:
  • Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting global standards for cardholder data security.
  • We employ end-to-end encryption to keep your credit card details, billing address, and other payment info secure. Every transaction is 100% trustworthy.
3. Order Shipping & Delivery Time
The process splits into two stages:
  • Order Processing: Once your order is confirmed (usually within 12 hours of successful payment), we’ll ship it within 2 business days.
  • Delivery Timelines:
    • Domestic orders: Standard shipping takes 3–8 business days.
    • International orders: Delivery may take 5–22 business days, depending on your location and local customs clearance.
4. Order Tracking
Track your order in real time—here’s how:
  • After shipment, we’ll email a tracking number to your registered address. You can also find it in your account’s “Order History.”
  • Use the tracking number on the carrier’s official site (e.g., UPS, DHL) to check real-time status, including estimated delivery date.
5. Shipping Cost
All orders include free standard shipping—no minimum purchase needed.
6. Product Assembly
No assembly required—all products are fully pre-assembled before shipping. Just unbox them, and you’re ready to use in 1 minute—no tools or extra steps necessary.
7. Return Policy
We offer a 30-day return guarantee for all products:
  • If you’re not satisfied, initiate a return request within 30 days of receipt.
  • We cover all return shipping costs.
8. Contacting Customer Service
Reach our team by email:
Email address: xcwwk646576@hotmail.com
Tips for faster help: Include your order number (if applicable) and a detailed issue description (e.g., order problems, return requests) in your message.
Response time: We’ll reply within 48 business hours (Monday–Friday, excluding public holidays).